Frequently Asked Questions

General Questions

What is Faindly and how does it work?

Faindly is an AI visibility tracking platform that monitors how your brand appears across major AI models like ChatGPT, Claude, Gemini, and others. We automatically run custom prompts you create against these AI models on scheduled intervals (daily, weekly, or monthly) to track brand mentions, sentiment, and competitive positioning.

The platform works by:

Creating projects for each brand you want to monitor
Setting up custom prompts that query AI models about your brand
Automatically executing these prompts on your chosen schedule
Analyzing responses for brand mentions, sentiment, and insights
Providing comprehensive reports and alerts

Why should I monitor my brand in AI models?

AI models are becoming the primary source of information for millions of users. When someone asks an AI about companies in your industry, products like yours, or solutions to problems you solve, you want to ensure your brand is mentioned positively and accurately.

Key reasons to monitor AI models:

Brand Protection: Detect misinformation or negative bias about your brand
Competitive Intelligence: See how you compare to competitors in AI responses
Market Positioning: Understand how AI perceives your market position
Content Strategy: Identify gaps in AI knowledge about your brand
Reputation Management: Monitor sentiment trends across AI platforms

How do I get started with Faindly?

Getting started with Faindly is simple:

Sign up: Create your account and choose a plan
Create a project: Set up your first brand monitoring project
Add your brand: Enter your brand name and website URL
Create prompts: Write questions you want to ask AI models about your brand
Set schedule: Choose how often you want prompts to run (daily/weekly/monthly)
Review results: Check your dashboard for insights and reports

The entire setup process takes less than 10 minutes, and you'll start seeing results within 24 hours.

Can I try Faindly before purchasing?

Yes! You can explore Faindly with our demo account:

Demo Account (Try before you sign up):

Full access to all features
Pre-loaded sample data and projects
No registration required
Use credentials: admin@faindly.io / admin123

The demo account lets you explore all features with sample data. When you're ready, you can sign up for one of our paid plans to start monitoring your own brand.

Pricing & Plans

How much does Faindly cost?

We offer four pricing tiers:

Starter Plan - $39/month

3 projects
500 prompts per month
All AI models
Weekly reports
Email support

Growth Plan - $79/month

5 projects
2,000 prompts per month
All AI models
Daily reports & alerts
Priority support

Scale Plan - $159/month

15 projects
5,000 prompts per month
All AI models
Real-time monitoring
API access
Dedicated support

Enterprise - Custom

Unlimited projects
Unlimited prompts
All AI models
Custom integrations
White-label options
24/7 dedicated support

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time with no penalties or fees. Your service will continue until the end of your current billing period.

To cancel, simply go to your account settings or contact our support team.

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your plan at any time:

Upgrading: Takes effect immediately with prorated billing
Downgrading: Takes effect at your next billing cycle
No setup fees: Plan changes are always free

When downgrading, your data is preserved but feature access may be limited to your new plan's allowances.

Do you offer annual discounts?

Yes! Save 20% when you choose annual billing:

Pro Annual: $278/year (save $70)
Enterprise Annual: $950/year (save $238)

Annual plans include the same features as monthly plans, plus:

Priority customer support
Early access to new features
Extended data retention

Technical Questions

Do you offer API access or integrations?

Yes! We offer comprehensive API access and integrations:

REST API: Full access to your data and functionality
Webhooks: Real-time notifications for new mentions or alerts
Zapier Integration: Connect with 3000+ apps
Slack Integration: Get alerts directly in your channels
Email Integration: Automated reports and notifications

API access is available on Growth, Scale, and Enterprise plans. Contact us for detailed documentation and rate limits.

Can I export my data?

Yes, you can export all your data in multiple formats:

CSV exports: Raw data for analysis
PDF reports: Formatted reports for presentations
JSON exports: Structured data via API
Excel files: Formatted spreadsheets

Exports include prompt responses, sentiment analysis, mention history, and trend data. All exports respect your plan's data retention limits.

How accurate is the AI monitoring?

Our monitoring accuracy depends on several factors:

AI Model Quality: We use the latest, most accurate AI models
Prompt Engineering: Well-crafted prompts yield better results
Multiple Sampling: We run prompts multiple times for consistency
Trend Analysis: We track changes over time for reliability

While individual AI responses may vary, our trend analysis and aggregated insights provide highly reliable brand intelligence. We recommend running prompts regularly to build comprehensive data sets.

AI Models & Coverage

Which AI models does Faindly monitor?

We monitor all major AI models and regularly add new ones:

OpenAI Models

GPT-4 (latest versions)
GPT-3.5 Turbo
GPT-4 Vision

Anthropic Models

Claude 3.5 Sonnet
Claude 3 Opus
Claude 3 Haiku

Google Models

Gemini Pro
Gemini Ultra
PaLM 2

Other Models

Meta Llama 2/3
Mistral AI
Cohere Command

We continuously add support for new models as they become available. Enterprise customers can request specific model integrations.

How often do you update AI model versions?

We stay current with the latest AI model releases:

Major releases: Integrated within 2-4 weeks
Minor updates: Automatically updated
Beta models: Available for Enterprise customers
Legacy models: Maintained for historical comparisons

You can choose to run prompts on specific model versions or always use the latest version. Historical data allows you to compare how responses change as models improve.

Security & Privacy

How do you protect my data?

Data security is our top priority. We implement enterprise-grade security measures:

Encryption: AES-256 encryption at rest and TLS 1.3 in transit
Access Control: Role-based permissions and multi-factor authentication
Infrastructure: Secure cloud hosting with regular security audits
Compliance: SOC 2 Type II, GDPR, and CCPA compliant
Monitoring: 24/7 security monitoring and incident response

Your prompts and AI responses are stored securely and never shared with third parties. You maintain full control over your data.

How long do you retain my data?

Data retention varies by plan:

Starter Plan: 6 months of data history
Growth Plan: 1 year of data history
Scale Plan: 2 years of data history
Enterprise Plan: 3 years of data history

After your retention period, older data is automatically archived. You can export data before it's archived. Account deletion removes all data within 30 days.

Integration & Setup

Can I add team members to my account?

Yes! Team collaboration is available on Scale and Enterprise plans:

Growth Plan: Up to 5 team members
Scale Plan: Up to 15 team members
Enterprise Plan: Unlimited team members

Team features include:

Role-based access (Admin, Editor, Viewer)
Shared projects and prompts
Collaborative reporting
Team activity logs
Individual user permissions

Do you offer white-label or custom branding?

Yes, white-label options are available for Enterprise customers:

Custom domain and branding
Your logo and color scheme
Custom email templates
Branded reports and exports
API with your branding

White-label setup typically takes 2-3 weeks and includes training for your team. Contact our sales team for pricing and implementation details.